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EST, I asked Amir to help me install the new Microsoft Edge browser. When he asked me for my name, he forgot it a few seconds later and called me "Ashley." He apologized and said, "It's been a long day."Īt 1:34 p.m. He was friendly, but a little disoriented. My experience with Amir, on the other hand, was mediocre.
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Bravo, Brandon! My chat lasted no more than 10 minutes.
Apple toll free phone for technical support how to#
On top of that, Brandon spotted that my time zone was incorrect, so he volunteered an extra 2 minutes of help to provide instructions on how to rectify this issue. EST, using a remote screen-sharing service, the friendly agent articulately guided me through ticking off the automatic updates box. Louis, provided me with smooth-sailing guidance when I asked for help with disabling automatic system updates. Phone supportīrandon, a top-notch tech-support agent from St. But to be fair, Apple's excellent live chat and phone support - brimming with helpful, human agents - eliminates the time-wasting burden of writing an article for every single possible question that could pop up in a customer's mind. After navigating through Apple's archive of help articles on the app, I couldn't find anything that specifically outlined how to switch off unauthorized updates. This time, I wanted to know how to disable automatic system updates. The third platform I used is the Apple Support App that I downloaded on my iPhone. That's it? Are you not going to walk me through this, Apple? You can learn about the requirements, and how to use Dark Mode here." A link to an article titled " How to Use Dark Mode on Your Mac" followed. Two minutes later, I received a reply that said, "Sure thing, we're happy to help.
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EST, through Twitter's direct message system, I asked Apple to help me turn on dark mode. My experience with Apple's Twitter support wasn't nearly as eventful.